Privacy Policy

Eco-Bags Products, Inc. (“ECOBAGS,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit or make a purchase from ECOBAGS.

Information We Collect

When place an order, we may collect the following types of information:

Personal Information You Provide

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment information (processed securely by third-party payment providers)
  • Order history and customer service communications

Automatically Collected Information

When you browse our site, we may automatically collect:

  • IP address
  • Browser type and device information
  • Pages visited and interactions with the site
  • Cookies and similar tracking technologies

How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Communicate with you about your order or account
  • Provide customer support
  • Send transactional emails (order confirmations, shipping updates)
  • Send marketing communications only if you have opted in
  • Improve our website, products, and services
  • Prevent fraud and maintain site security
  • Comply with legal and regulatory obligations

Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Enable core site functionality (such as shopping cart and checkout)
  • Remember your preferences
  • Analyze site traffic and performance

Cookies are not required to browse our site, but they are necessary to make purchases. You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect site functionality.

Sharing Your Information

We do not sell your personal information.

We may share your information with trusted service providers only as necessary to operate our business, including:

  • Payment processors
  • Shipping carriers (USPS)
  • Ecommerce and fulfillment partners
  • Email and customer support platforms
  • Analytics and website performance tools

These service providers are authorized to use your information only to perform services on our behalf and are required to protect it.

We may also disclose information if required by law or to protect our rights, customers, or operations.

Email Communications

If you choose to receive marketing emails from ECOBAGS, you may unsubscribe at any time by clicking the link in the email or contacting us at hello@ecobags.com.

We do not send marketing emails without a clear opt-in.

Data Security

We take reasonable and appropriate measures to protect your personal information. Our site uses Secure Socket Layer (SSL) encryption to protect data transmitted during checkout and account access.

While no method of transmission over the internet is 100% secure, we follow industry best practices to safeguard your information.

Data Retention

We retain personal information only as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Comply with legal and accounting requirements
  • Resolve disputes and enforce agreements

Your Privacy Rights

U.S. Residents (Including California)

Depending on your state of residence, you may have the right to:

  • Request access to the personal information we hold about you
  • Request correction or deletion of your personal information
  • Opt out of certain data uses

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised effective date.

Contact Us

If you have questions or concerns about this Privacy Policy or how your information is handled, please contact:

ECOBAGS
Email: hello@ecobags.com

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Return Policy

We have a 30-day return policy for items purchased through our retail website. This means you have 30 days from the date you receive your item to request a return.

Eligibility for Returns

To be eligible for a return:

How to Start a Return

To request a return, please contact us at cs@supportecobags.com

If your return is approved, we will email you a Return Merchandise Authorization (RMA) along with instructions on how and where to send your package.

Returns sent without an RMA will not be accepted.

Return Shipping Costs

Customers are responsible for return shipping costs

Once an RMA is issued, returns must be postmarked within 7 days.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us at cs@supportecobags.com within 3 days of delivery so we can evaluate the issue and make it right.

Refunds

Once we receive and inspect your return, we will notify you of the approval status.